Message from the organisers:
Firstly, we want to share a heartfelt thank you from the whole team for your patience and messages of support while we work through this difficult situation, it really does mean the world to us.
We’d also like to take this opportunity to offer our thanks for the continued dedication and hard work of all the NHS teams, key workers and volunteers in trying to combat this horrible pandemic.
We would like to assure you that we have delved into all possible options to try and make this year’s Tramlines possible. However, unfortunately, after a full review with the relevant local authorities; and in the best interests and safety of our festival-goers, artists, staff, suppliers and the emergency services; we are truly sorry and heartbroken to confirm that Tramlines Festival will not be able to take place this year.
Looking forward, Tramlines will now take place on the 23rd – 25th July 2021.
After taking into account your feedback, we’re pleased to confirm that tickets and upgrades for this year’s festival will automatically be rolled over to 2021. We’d love to see you at next year’s festival, so if you want to attend, no further action is required.
If, for any reason at all, you’re not able to join us for the new dates, you’ll be able to claim a refund on your entry tickets and upgrades. We’re working closely with our ticketing partners and they will be in touch with instructions on the next steps within 7 days.
We would like to thank you once again for continuing to support Tramlines and want to assure you we’re now putting everything into planning the best festival ever. Tramlines would be absolutely nothing without you and we can’t wait to see you in July 2021.
For now, keep safe, keep healthy and look after each other.
Much Love
Tramlines HQ x
FAQ’S
Is Tramlines taking place in 2020?
Unfortunately, Tramlines 2020 has been moved to 23-25 July 2021.
Are my tickets Tramlines 2020 tickets valid for next year?
If you wish to rollover your current tickets and upgrades (Including VIP) you will not be required to do anything further, as all tickets purchased for 2020 will be honoured for 2021 at the same price.
If you have purchased a payment plan ticket and you wish to rollover your ticket you will be automatically entered into a payment holiday period where you won’t be required to make any further payments until March 2021.
We are also happy to honour age-specific child tickets purchased for 2020 such as “4 and under” and “5-12 tickets” at the time of purchase. So please don’t worry about your child now turning 13 before next years event and having to pay for a GA ticket.
Unfortunately, I can’t attend Tramlines 2021. Am I entitled to a refund?
In the unfortunate event, you can no longer make the rescheduled dates for Tramlines in 2021. We can confirm that you are able to request a refund for the full face value of your entry tickets, upgrade and glamping accommodation. Please note that we are not able to refund booking fees or Ticket Protection as this service has already been fulfilled
You will receive an email from Gigantic with full instructions on how to claim your refund within 7 days. Please refrain from contacting Gigantic before this period before 7 days have passed, ticketing companies are extremely busy dealing with unprecedented demand across the whole sector.
I haven’t purchased a ticket for Tramlines 2020 but I would like to attend the festival next year. When are Tramlines 2021 tickets on sale?
Once the refund period has completed, we will then review allocations and announce an on-sale date and time via our social media channels.
To be the first to know of announcements such as ticket on sales please sign up to the Tramlines mailing list
Will Tramlines Line up for 2021 be the same as this year?
At this time, we cannot guarantee the exact same line up as in 2020 but we’re already making plans to ensure that Tramlines 2021 is the best one yet.
I haven’t received an email from my ticket outlet?
Please note this will be sent to the email that you purchased the ticket under.
The email should have been sent to you within 7 days of this announcement. Please check your spam and or junk folders as occasionally these emails get flagged as such.
